NYC Restoration Tips

What to Do When Your Basement Floods in New York City: Emergency Steps, Who to Call, and Local Resources

Posted on by Shoghi Darakhshan
17
Apr

Basement flooding in New York City is a common and costly problem for homeowners and property managers. Whether it’s caused by heavy rain, storm surges, a broken sump pump, or an unexpected sewer backup, water in your basement can lead to significant damage if not addressed quickly.

In this guide, we’ll walk you through what to do when your basement floods, who to call for help, and local NYC resources available to assist you.

Step 1: Stay Safe Before Entering the Flooded Area

Safety should always come first. A flooded basement can pose serious electrical and health hazards. Before you go downstairs:

  • Turn off the electricity to the affected area if it’s safe to do so. If not, wait for professionals.

  • Avoid walking in standing water, especially if power is still on or if sewage may be present.

  • Wear protective gear like waterproof boots, gloves, and a mask.

If you smell gas, evacuate immediately and contact Con Edison at 1-800-752-6633.

Step 2: Identify the Source of Water

Before calling a restoration company, try to determine where the water is coming from:

  • Heavy Rain/Storm Surge – May overwhelm city sewers and back up into basements.

  • Sump Pump Failure – A broken or overwhelmed pump can’t handle rising groundwater.

  • Broken Pipes – Especially in winter, frozen pipes can burst and flood your basement.

  • Sewer Backup – Often accompanied by foul smells and black water, this is a hazardous situation.

Each source may require a slightly different response, but all demand immediate attention.

Step 3: Call a Professional Water Damage Restoration Company

Time is critical. The longer the water sits, the worse the damage and health risks become.

Restoration Doctor of NYC offers 24/7 emergency basement water removal and flood restoration across all five boroughs. Our team arrives within 45 minutes or less to:

  • Pump out standing water

  • Dry and dehumidify the space

  • Sanitize and prevent mold growth

  • Restore structural damage and belongings

  • Work directly with your insurance company

📞 Call us at (646) 789-6264 for immediate help.

Step 4: Contact Your Insurance Provider

Once you’re safe and restoration is underway, contact your homeowners or renters insurance provider to start a claim. Be sure to:

  • Take photos and videos of the damage before cleanup begins

  • Keep receipts from any services or purchases related to cleanup

  • Ask about your policy’s coverage for water or sewer backups (these often require special riders)

If you’re unsure, Restoration Doctor can assist you with the insurance claims process.

Step 5: Report Sewer Backups or Flooding to NYC Services

In the event of sewer-related flooding, you can report it directly to the NYC Department of Environmental Protection (DEP):

These resources help document widespread events and may provide cleanup guidance or assistance.

Step 6: Prevent Future Basement Flooding

Once cleanup is complete, take action to prevent future issues:

  • Install a sump pump with a battery backup

  • Use sewer backflow valves to prevent backups

  • Make sure your gutters and downspouts direct water away from your foundation

  • Elevate items in your basement off the floor

  • Seal cracks in the foundation or basement walls

Restoration Doctor of NYC can perform a full basement waterproofing inspection and help you put a long-term plan in place.

NYC Resources for Flooding Assistance

Don’t Wait—Act Fast When Basement Flooding Strikes

Basement flooding can be devastating, but fast action can significantly reduce long-term damage and repair costs. If you’re dealing with water in your basement in NYC, Restoration Doctor of NYC is ready to help 24/7.

👉 Call us at (646) 789-6264 or schedule emergency service online to restore your basement and your peace of mind.

Shoghi Darakhshan