About Restoration Doctor of NYC – Trusted Restoration Experts Since 1996

We had damage to one of our properties. I contacted Restoration Doctor 24/7 Rapid Response and they arrived in less than two hours to start the clean up. They provided an estimate right away and completed the job faster than we expected. Each person I spoke with at Restoration Doctor 24/7 Rapid Response was professional and the work they did was great. I highly recommend Restoration Doctor 24/7 Rapid Response.

I can’t say enough good things about this company. In the worst of times, every individual I dealt with was sympathetic and gracious, as well as honest about the challenges ahead. They have the science and training to back up their work, and avoid use of harsh chemicals while completely resolving any contamination concerns. You don’t want to have to call them, but if the situation warrants they are the very best.

Dave is the best! He came to work on my home and gave me some really good advice from a water leak that I had. He came to give me an assessment and did an impeccable job in remediating any water damage. His rates were competitive and he was completely honest. I love working with people of integrity that care and he fits that bill perfectly. Equally importantly, he came himself to do the work and did a great job, taking his time to make sure things were done right. Dave is patient with the customer, communicates everything, and is just a pleasure to do business with. In this age of companies that try to just get a dollar from you, it is refreshing to have someone I can recommend that is worthy of your business. Do not hesitate to call the Restoration Doctor 24/7 Rapid Response!

Restoration Doctor 24/7 Rapid Response was very responsive and acted quickly to assist me with an overflowing toilet that ran for 30 minutes causing extensive damage. They were at my house within hours assessing the damage and setting up their equipment. They also worked with my insurance company. My wife also commented on how nice and courteous the workers were that came to our house. I would not hesitate to recommend this company to anyone. They were fantastic!

Frank explained EVERYTHING in great detail, and even came back to my house to help me with the insurance adjuster. My basement is now smelling and looking better then when we moved in! I would definitely recommend them to anyone in need, and will use them in the future if there is ever a need again.

They are super professional and friendly and their work is top notch! I cannot say enough good things about them! I would highly recommend this company to anyone for any restorations services they may have. Thank you this company for making this whole process so seamless during such a stressful time…you and your whole team are the best!

Sewage backup and faulty toilet flange caused quite a problem and it happened to be the week of Christmas. Marcus and Frank and the hard working men that work beside them were amazing!!! They were out that day and took care of everything in a matter of hours. Marcus also went way over and beyond for me with the plumbers and my Insurance company. He also called to check on me and my elderly father and also stopped by to make sure we were well taken care of. These men and this company care about you and your family and you don’t find that in this day and age. I can’t say enough good things about them.Thank you so very much guys for everything. I would never recommend anyone else.

Excellent Service. Quickly dried our home with minimal inconvenience to me and my family. All the office staff and field techs we dealt with were professional and knowledgeable. Helped us file our insurance claim and documented everything our adjuster needed. A+

I highly recommend Restoration Doctor 24/7 Rapid Response. They are very professional, reliable, knowledgeable, and trustworthy. Ali guided us through each stage of a mold remediation process that involved our whole house, providing us with helpful details, explanations, and recommendations. Both Ali and Wes were present with their team members during the demolition of our basement, and gave us top-notch customer service for the whole month of the project. They also worked hard to get us back home in time for Christmas. This is a great company to hire for your mold remediation needs!

Restoration Doctor 24/7 Rapid Response didn’t disappoint. They acted quickly when I had an emergency flood issue. They were on the scene in under a half hour at 2 in the morning, which is commendable and truthful according to their emergency service offerings. They drained the flood water, repaired the water damaged areas and dried out the afflicted areas of my home, while going through my insurance company for everything. A prime example of what emergency service and optimal performance would look like.

How to begin with what has been the most pleasant experience we’ve had with a service provider, bar none… Steve is wonderful. Available, responsive, and completely reasonable with his pricing structure. We’ve had him out for a number of issues related to a leaky roof and groundwater intrusion in the basement. He’s solved every issue and calmed us in our greatest panic as new homeowners. We’d recommend him HEARTILY to anyone with a water remediation need.

I had a small bathroom leak and from their Mitigation, Steve and Dave to the end were all professional, reliable, courteous and considerate. They did a great job on a small job and treated it like any size job. It was great to have Steve be in charge and handle all the details and not have to hire many contractors ourselves. I highly recommend this company!

We woke up to every homeowner’s worst nightmare! Our home turned into a pool overnight! Steve and Dave were AMAZING! When they arrived, I was running around like a crazy lady! They explained everything. They put me at ease. I couldn’t be more grateful. They seem so knowledgeable. I felt confident my home was left in good hands. It was a good feeling. I hope this kind of thing never happens again. But if it does, I sure hope it’s these two coming to my rescue! Thank you.